Customer Support by Phone and Email

Customer Support
Software Products


To get support from a quailified support engineer please contact us at one of our hotline numbers. If you would like to get a free callback, please just send us an email with your contact details to info [at] messageconcept [dot] com.

Free technical support is given within first 30 days after purchase and to all active maintenance customers.

Remote Control Support

If you need a remote control session, your support engineer might ask you to download the preconfigured TeamViewer Remote Control Tool for Windows, Mac OS X or Linux:

Remote control sessions are recommended to be scheduled in advance.

messageconcept Hotline Numbers

For technical sales and software support please use the following contact details.

Languages Countries Hotline Numbers
English USCA +1 778 786 3475
UK +44 870 479 8657
Other +49 221 677 855 44
German DEATCH +49 221 677 855 49

Our hotlines are available 24×7. Outside European business hours you will be connected to one of our call center agents and will receive a callback during business hours of your time zone.

Please note: Support for our mobile Apps will be provided via @messageconcept in Twitter only.