Support

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To get support from a quailified support engineer please contact us at one of our hotline numbers. If you would like to get a free callback, please just use our form below.

Free technical support is given within first 30 days after purchase and to all active maintenance customers.

Support
Call
Callback
Session
Support

Open a support case with us

Please fill our support form to open a case. We will reply by email or call you.
* Required fields are marked.

Please enter your firstname.
Please enter your lastname.
Please enter your company name.
Please enter a valid business email address.
Please enter your phone number.
Please enter the text of your message.
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Call

Choose your local hotline number

Our sales and support staff speaks English and German.
LanguagePhone Number
English | US | CA+1 778 786 3475
English | UK+44 20 3608 9841
English | EU+49 221 677 855 44
German+49 221 677 855 49

Skype | voice-only

Callback

Request a callback from us

Please fill out our form to request a callback. In urgent cases, we recommend to call us on our hotline numbers.
* Required fields are marked.

Please enter your firstname.
Please enter your lastname.
Please enter your company name.
Please enter a valid business email address.
Please enter your phone number.
Please enter a date and time.
Please enter the subject, you want to discuss.
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Session

Schedule a remote support session

Please fill our form to schedule a session for remote support with us.
* Required fields are marked.

Please enter your firstname.
Please enter your lastname.
Please enter your company name.
Please enter a valid business email address.
Please enter your phone number.
Please enter a date and time.
Please enter the text of your message.
Please answer our captcha question.

Frequently Asked Questions

Remote Control Support

If you need a remote control session, your support engineer might ask you to download the preconfigured TeamViewer Remote Control Tool for Windows, Mac OS X or Linux.

Remote control sessions are recommended to be scheduled in advance.

Your Shortcuts to our Product Information

On our download pages you are able to get fully functional evaluation versions of our products. Therefore you have the chance to trial our software for free before purchase without any risk.

As an independent software vendor, messageconcept focuses on software products and cloud services for medium-sized businesses, enterprise companies and government organizations to improve their productivity and efficiency.

messageconcept ExSBR is an add-on product for Microsoft Exchange Server. Our software extends the possibilities of your email system with a flexible message routing. ExSBR solves your requirements in the areas compliance and multi-tenancy.

messageconcept PeopleSync is the synchronization platform for your contact data. All contacts of the email systems, databases and enterprise solutions of your company are thus available on every mobile device and the work places of your employees.