messageconcept offers customers free support inside first 30 days after purchase. Additionally customers with an active maintenance subscription also get free support from our team. Support is available by phone and email. Beyond that we are offering the use of a remote control tool to help you to implement, configure or troubleshoot our software locally on your servers.
To improve our support quality we decided to switch to a quicker and more convenient remote control tool. After testing several solutions we chose the software TeamViewer, one of the global market leaders in this segment. TeamViewer’s key features beside remote support are online meetings and a secure file transfer option. You can download a customized version of their client-side tool on our website easily. In an active support call just go to support.messageconcept.com to download the tool. It does not need to be installed. Just download and execute.